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Shipping Policy

Last Updated: 2nd November 2025

At Human Frame MD, we are committed to ensuring your order arrives safely and on time. Please review the information below to understand our shipping process, timelines, and responsibilities.

1. Processing Time

  • Orders are typically processed within 2–3 business days after payment confirmation.

  • Orders placed after 12 PM EST are processed the following business day.

  • During high-demand periods, such as sales events or holidays, processing times may be slightly longer.

  • If there is a significant delay, we will notify you by email.

2. Shipping Time and Carriers

Once processed, estimated delivery times are as follows:

  • United States: 7–10 business days

  • Canada: 7–12 business days

  • Other International Destinations: 10–20 business days, depending on customs clearance

All orders are shipped from our U.S. fulfillment partner in Nevada, USA

We use trusted carriers, including USPS, UPS, FedEx, and DHL.

3. Tracking Your Order

  • A shipping confirmation email with your tracking number and a tracking link will be sent once your order ships.

  • Please allow up to 48 hours for tracking information to update after receiving your confirmation email.

4. Delivery Confirmation

Once a package is marked as Delivered by the carrier, Human Frame MD’s delivery obligation is considered complete.

If you are unable to locate your package after delivery confirmation, please:

  • Check with household members, neighbors, or building reception.

  • Verify the shipping address used for your order.

  • Contact the carrier directly for further assistance.

Human Frame MD is not responsible for lost or stolen packages after delivery confirmation. However, our support team can assist you in opening an investigation with the carrier.

5. Incorrect or Undeliverable Addresses

  • Please double-check your shipping address before completing checkout.

  • Orders returned due to incorrect or incomplete addresses may be subject to a reshipping fee.

  • We are not responsible for delays or losses caused by incorrect shipping details entered at checkout.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 7 days of delivery by emailing support@humanframemd.com.
Include clear photos and a brief description of the issue.

Our team will investigate and may offer a replacement or refund, depending on the situation.

7. Delays Beyond Our Control

Shipping timelines are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, or other unforeseen events.

Human Frame MD is not responsible for delays caused by third-party logistics providers. If your order has not arrived within 30 days of shipment, please contact us and we will assist you promptly.

8. Fraud Prevention

To protect our customers and business, Human Frame MD reserves the right to:

  • Request identity or address verification for high-value or suspicious orders.

  • Cancel and refund any order flagged as potential fraud or unauthorized payment.

9. Subscription Orders

  • Subscription orders follow the same processing, shipping timelines, and carrier rules as one-time purchases.

  • Once a renewal order has been processed and shipped, it cannot be canceled or refunded, as outlined in our Refund Policy.

  • You may cancel future renewals at any time before your next billing date.

10. Contact Information

For any shipping-related questions, please contact our support team:

11. Policy Alignment

This Shipping Policy should be read together with our Terms of Service, Refund Policy, and Privacy Policy.
If there is any conflict, the more specific policy will govern.

SpineRelief reserves the right to update or modify this policy at any time.

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