Refund Policy

Last Updated: 2nd November 2025

At Human Frame MD, we are committed to providing pain relief products that truly work. Because we stand behind the effectiveness of our devices, we offer a 90-Day Money-Back Guarantee on eligible products.

If more than 90 days have passed since your order was delivered, we are unable to offer a refund or replacement.

1. How to Reach Us

Our customer support team responds within 24 hours during business hours
Monday–Friday, 8 AM–5 PM EST

Email:
Phone: (631) 346-0258

When contacting us, please include:

• Your full name and order number

• A brief description of the issue or concern

• Your purchase date

⚠️ Important Notice: Some third-party websites impersonate Human Frame MD. If we cannot locate your order ID, it may have been placed with an unauthorized seller. Only orders placed through humanframemd.com are eligible for our guarantee.

2. Return Eligibility

You may qualify for a return under the 90-day guarantee if:

• The product is a physical Human Frame MD device purchased directly from our website

• The product is in good physical condition and not broken, burned, or missing parts

• You contact us within 90 days of delivery to request return authorization

Non-Returnable Items

• Patches, gels, supplements, or consumables

• Free gifts, accessories, or promotional items

• Digital warranties or extended service plans

3. How to Start a Return

• Email support@humanframemd.comto request a Return Merchandise Authorization (RMA)

• Follow the instructions provided by our support specialist

• Once approved, you will receive a confirmation email with the return address and shipping guidelines

Important: Do not send any products without an approved RMA. Unauthorized returns cannot be processed by our warehouse.

4. Return Shipping

• Customers are responsible for return shipping costs to our warehouse in Nevada, USA

• We do not provide prepaid return labels

• Returns must be shipped using a trackable method, and proof of delivery should be retained

Shipping costs are non-refundable. We recommend including all manuals and accessories with your return.

5. Damaged or Defective Items

Please inspect your order upon delivery and notify us within 7 days if:

• The product is damaged

• The product is defective

• You received the wrong item

Email support@humanframemd.comwith clear photo or video evidence. Once validated, we may offer:

• A replacement unit (you cover shipping, we cover the item), or

• A refund, depending on the situation

6. Refund Process and Timing

After your return is received and inspected:

• Inspection takes 2–3 business days

• Approved refunds are processed within 5–7 business days to your original payment method

• Your bank or card issuer may require additional time to post the credit

You will receive an email confirmation once your refund has been issued.

7. Subscription Orders

For customers enrolled in subscription or auto-renewal programs:

• You may cancel future renewals at any time before your next billing date through your account or by contacting support

• Once a renewal order is processed and shipped, it cannot be canceled or refunded

• Refunds apply only to future renewals, not completed shipments

• Partial refunds may be granted at our discretion in extraordinary circumstances

SpineRelief complies with all applicable FTC and California auto-renewal laws, including clear disclosures and easy cancellation. You can manage or cancel subscriptions using the “Manage Subscriptions” link in any order email.

8. Lost or Stolen Packages

SpineRelief is not responsible for packages marked as delivered to the address provided at checkout.

If you believe your package was lost or stolen:

• Contact your local carrier or post office to file a claim

• Notify us at support@humanframemd.com, and we will assist with the investigation

Refunds or replacements for lost or stolen packages cannot be guaranteed, but we will help where possible.

9. Exchanges

We do not offer direct exchanges. If you would like a different product, please complete a return if eligible and place a new order.

10. Policy Alignment

This Refund and Return Policy should be read alongside our Terms of Service and Privacy Policy. If any conflict exists, the more specific policy will apply.

SpineRelief reserves the right to update or modify this policy at any time.

11. Contact Information

For all refund or replacement inquiries:

Human Frame MD
Email: support@humanframemd.com
Phone: (631) 346-0258

12. Thank You

Thank you for trusting SpineRelief. We are committed to helping you reduce pain and improve mobility with confidence.